To specifically access SDA-related help, try this direct RWU link: https://rwu.renweb.com/2_RenWeb_1/Knowledge_Base/SDA_Reporting_and_Dashboard_Errors.
SDA Reporting:
https://rwu.renweb.com/2_RenWeb_1/Knowledge_Base/SDA_Reporting
SDA Dashboard Errors in Desktop:
https://rwu.renweb.com/01_Desktop_and_FacultyWeb/Knowledge_Base/SDA_Dashboard_Errors_in_Desktop