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Help Available Through FACTS

March 4, 2026March 5, 2020 by admin

Contact sda@factsmgt.com for SDA-specific troubleshooting assistance.

Categories
  • FACTS SIS > Attendance
  • FACTS SIS > Courses & Classes
  • FACTS SIS > Data Exports
  • FACTS SIS > Grades & Skills
  • FACTS SIS > Setup & System Defaults
  • FACTS SIS > Staff Data
  • FACTS SIS > Student Data
  • FACTS SIS > Student GPA & Transcripts

FACTS SIS

    • Elementary Class Taken Outside of Grade Level
    • Dashboard/Data Rollup Updates
    • Closing Report Total Number of School Days
    • Attendance Days Don't Match
    • AttendanceForDay record error
    • Closing Report Instructional Day Count
    • Cumulative Record Attendance Not Showing
    • Help Available Through FACTS
    • Negative Attendance on Reports
    • Algebra 1 for 8th Grade (for credit)
    • Elementary Class Taken Outside of Grade Level
    • Algebra 1 for 8th Grade (No HS Credit)
    • Year Long Class
    • Class Not on NAD Standardized Class List
    • Students not showing up on Teacher Opening Report
    • SIS unique key must be unique - Music Classes
    • Scheduled Quarters
    • Marking a class inactive for the year
    • Transcript - Courses by Department
    • Language Arts - One Grade, Separate Classes
    • Finding associated teacher record with teacher_id
    • Help Available Through FACTS
    • Course ID Does Not Match the Current List of Courses
    • Excluding a Class from Export
    • Accessing Your Error Report
    • Data Rollup-specific information for imports
    • Manually Initiate a Data Export in RW1
    • Frequency of Data Exports
    • Staff FTE Fields
    • Help Available Through FACTS
    • Data not importing to Data Rollup (500 error)
    • 8th Grade Students Taking Academy Classes
    • A+ translation to A
    • Final Grade - Removal
    • Report Card/Cum Report "Window"
    • Duplicate Instructional Skills
    • Final Semester Grades (Missing S1/S2 Credits)
    • Instructional Level (X, Y, Z)
    • Invalid Class Grade
    • Invalid Skill Grade
    • S1 & S2 Missing Credit Error (FACTS)
    • Kindergarten Report Card
    • Missing Grade S2
    • "Placed In" Override
    • Skills are Missing from Report Card
    • Skill ID Must Match a Skill ID Listed for the Current Year
    • Student Skill
    • Social Development/Work Ethic Grades
    • Help Available Through FACTS
    • Unknown Skill
    • Cannot be a date in the past
    • Closing Report Total Number of School Days
    • Final Grade - Removal
    • Report Assistants
    • Homeroom Teacher Setup - Kindergarten (RW)
    • S1 & S2 Missing Credit Error (FACTS)
    • Missing Non teachers PK8, 9-12 and more
    • Security Settings
    • Skills are Missing from Report Card
    • Transcript - Courses by Department
    • Unlock and Lock the Quarters for Grades, etc.
    • Help Available Through FACTS
    • Data Rollup-specific information for imports
    • FTE Category does not agree with NAD Staff Title classification
    • Homeroom Teacher ID is not a Number
    • Missing State Certification Expiration
    • Homeroom Teacher Setup - Kindergarten (RW)
    • Missing Educator ID
    • Missing Experience Denominational
    • Missing Highest Degree
    • Missing Non teachers PK8, 9-12 and more
    • Missing Principal Error
    • Missing Title
    • Religious Affiliation (FACTS)
    • Removing Staff
    • School Size in Opening Report
    • Staff FTE Fields
    • Total FTE for an individual must be greater than 0% (0.0)
    • Edit Multiple Students or Teachers at One Time?
    • Entering Staff Data (Title, FTE, and More!)
    • Educator must have a current role for this school in the User Manager
    • Help Available Through FACTS
    • Preferred Name - Critical Issue Error
    • Parent Relationship Codes
    • 8th Grade Students Taking Academy Classes
    • APLE
    • Associated Student Record Not Found
    • Baptisms This Year
    • Data Rollup-specific information for imports
    • Duplicate Instructional Skills
    • Full Legal Name Error
    • Main Campus/Extension Campus
    • Mismatched Birth Date
    • Parent last name not present
    • Instructional Level (X, Y, Z)
    • Proof of Birth
    • Proof of Birth
    • S1 & S2 Missing Credit Error (FACTS)
    • Removing enrolled students who never attended this year
    • Students enrolled in *NAD.K.HR-1 and also 1.2 classes, even though *K-HR-1 is only for Kindergarten students are marked as 1st graders.
    • Student ID Errors
    • Student exported to Data Rollup who should not be exported
    • Teacher Opening Report (students not showing up)
    • Parent missing phone numbers
    • Next Year status must be left blank until you are preparing to print end of year report cards
    • Missing student in a class
    • Missing Resides with
    • Missing Promoted To (mark Y or N)
    • Missing Parent 1 Relationship
    • Missing Parent 1 first name
    • Missing Parent 1 last name
    • Missing Next Year Status
    • Missing Next Year Grade Level
    • Religious Affiliation (FACTS)
    • Missing Enrollment Information in Student ID Manager
    • Missing Denomination
    • "Placed In" Override
    • Incorrect Student ID
    • Immunization Verification / 500 error
    • How do we enter a student’s Enrolled Date?
    • Postal/Zip Code Error
    • Edit Multiple Students or Teachers at One Time?
    • Help Available Through FACTS
    • Negative Attendance on Reports
    • A student who withdrew during the year isn’t showing up on a teacher closing report.
    • Transcript "Where Taken" Field
    • School year taken cannot contain spaces
    • Missing GPA S1 or Missing GPA S2
    • Transcript - Courses by Department
    • GPA for year required
    • Help Available Through FACTS
    • Data is required for 'GPA S1'
    • Cumulative GPA is required for students with a grade level of 9-12, but was missing for 'Cumulative GPA'.

Contact info

North American Division
Office of Education

9705 Patuxent Woods Drive
Columbia, MD 21046
Phone: 443-391-7280
Fax: 443-259-4887